FAQs

FAQs

Shipping Times

Once you order and the payment is approved, we will need between 2-5 business days for making your item before we ship it. The exact number of days depends on the item.

Shipping can vary between a few days (US) to 2+ weeks (International).

Please don't hesitate to contact us with any question you might have. 

 

Where do we ship to?

We ship worldwide.

 

Ordered more than one item?

We collaborate with several manufacturers around the world, and therefore, there is a possibility that your items are being printed in different locations, so you might receive more than one package and will be notified with all tracking numbers.

 

Returns

Please see our store policies 

In short- you may return an item in it's original package in 10 days from receiving it. We do not cover the return shipment and you will be notified via e-mail once we received the item and refunded you.

Please do not send you item to the address on the package before contacting us.

 

Canceling an order-

You may cancel an order within 12 hours. After that, it was probably sent for manufacturing. 

 

For any additional questions please contact us via our contact page or on our email - krokoneil.prints@gmail.com

And make sure to read our store policies for detailed information.